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My Tickets & Support Center

The My Tickets module, also known as the Support Center, is your dedicated space for communicating with our technical and customer success teams. This module ensures that every inquiry you raise is tracked, prioritized, and resolved efficiently.

Support Center Dashboard

On the main dashboard, you can view all your existing tickets. Each entry displays a Ticket Identity (a unique reference ID), the Subject & Category, current Status, and Last Activity. You can click on Details to view the full conversation or add updates to a ticket.

Creating a New Support Request

To start a new inquiry, click the "+ Open New Ticket" button located at the top right of the Support Center dashboard. This will open a form with several critical fields designed to help us understand and resolve your issue quickly.

Support Form Field Guide

Providing detailed and accurate information in these fields ensures that your request is routed to the right specialist immediately.

1

Inquiry Subject

This should be a brief, one-sentence summary of your issue. Avoid generic subjects like "Help" or "Error." Instead, use specific titles like "Unable to download Q3 Tax Report" or "Attendance sync failed for March 24."

2

Priority Level

Select how this issue affects your business:

  • Low: General questions or minor UI suggestions.
  • Medium: Features working incorrectly but with a workaround.
  • High: Significant impact on daily operations.
  • Urgent: Business-critical systems are down (e.g., cannot process payroll).
3

Related Domains (Optional)

Specify which module of ZynCRM you are having trouble with (e.g., HR, Sales, Billing, Projects). This helps us skip the triage phase and send your ticket directly to the specialized team for that domain.

4

Detailed Description

This is the most important field. Please include:

  • The steps you took before the issue occurred.
  • Any specific error codes or messages displayed.
  • Your expected result vs. what actually happened.
5

Supporting Documentation

Attach screenshots, screen recordings (MP4/GIF), or log files. Visual evidence is often the fastest way for our engineers to diagnose a bug.

Ticket Statuses

Track the progress of your inquiry by monitoring its status label:

  • OPEN
    Awaiting agent assignment
  • IN-PROGRESS
    Currently being investigated
  • RESOLVED
    Issue has been fixed